Cisco Unified Communication Contact Center (UCCC) solutions enable organizations to create unique customer-centric experiences. By combining network elements with unified communications and customer contact applications, contact centers can readily handle large volumes of customer interactions-whether voice phone calls, video, e-mail, or Web-based communications-to provide superior customer service. Agents in the center will be installed Cisco Agent Desktop which helps agents collaborate effectively.
A customer calls a Cisco Unified Communications Contact Center and after authentication by entering ID/Password, the call will be transferred to agents. Cisco Agent Desktop will show up information on the customer such as calling history and other information. The agent will talk to the customer actively and quickly address the customer’s problem. This ultimately leads organizations to achieve higher levels of customer satisfaction and a better overall customer experience.
UCCC also allows collaboration among business units to improve customer service. Agents communicate with each other through Personal Communicator and Meeting Place to coordinate for customer service.
Your contact center is easily hire experts anywhere in the world to work with you in a cost-effective investment and but in a high efficiency.
As an integral component of the Cisco Unified Communications solution, Cisco Unified Meeting Place lets you incorporate media-rich interactions into a broad range of communication scenarios. This solution integrates voice, video, and web conferencing capabilities to give remote meetings a natural and effective face-to-face quality. Meeting Place is able to run on a web browser without installation of any software.
Meeting Place is also integrated with Personal Communicator to become streamline communications such as manage voice, video, IM, document sharing, voice messages playback, and directories from a single unified interface.
An integral part of the Cisco Unified Communications family of products, Cisco Unified Personal Communicator is a desktop computer application that helps enable more effective communications.
I am travelling abroad and stay in a hotel where I found wireless Internet broadband available to users. It is a cost-saving solution for me to call my colleague through my laptop installed with Cisco Personal Communicator.
Even when I am away from office, my fixed phone number still comes along with me as if I am sitting on my desk at the office.
Suppose you own a desk phone number and you have to go out for business, one of your customers call in to the desk phone number, what would happen? Of course, you miss the call. Cisco Unified Communications allow mobile employees keep in touch with customers and make your desk phone number mobilized.
Cisco Unified Communications allow a GSM and Wi-Fi Nokia mobile phone to become a desk phone number. Anywhere wi-fi signal is available, your mobile phone can reach any calls from GSM networks or any calls if customers call in to your desk phone. It is not a conventional transfer function, therefore, it will not cost you any extra charge for call transfer. You will never miss any phone calls from your customer.
You can also send and receive instant messages or access data applications with a high speed as you are travelling.